TEMPORARY CLOSURE OF WHITE ARCHES CARAVANS AND MOTORHOMES COVID 19 - UPDATE

TEMPORARY CLOSURE OF WHITE ARCHES CARAVANS AND MOTORHOMES COVID 19 - UPDATE 

Firstly I hope that you and your family are all safe and well.

In line with Government guidelines unfortunately both branches of White Arches are temporarily closed. 

Obviously we are keen to re-open the business as soon as we are able however we are respectful and aware of the Governments message at this time to keep us all safe and well and protect the NHS.  

The recent Government review of the Lockdown period and its extension means that we will now hope to re-open in May with a specific date to be advised. 

We will be guided by the authorities regarding this date and will be monitoring developments closely and will advise customers of any updates and changes to this.

Although we will be refining all our procedures after Lockdown as recommended by the Government we are keen to make any contact or visit to our premises by any customer both a pleasant and safe experience and we will take every effort to ensure customer confidence and satisfaction in all steps of any purchase or service that we provide.

When we re open our staff will be operating social distancing, increased hygiene and cleaning processes of both vehicles and premises will also be in place. There will be hand sanitising points around the premises for customer use and reception and cashier areas will have protective screens in place to provide peace of mind.

Please see below the additional information on our current services :

 

Sales : 

We continue to support customers who wish to make enquiries or discuss their choice of caravan or motorhome by offering to answer to email’s sent to info@white-arches.co.uk  

Please browse our extensive choice of Caravan and Motorhome vehicles. Each vehicle foe sale will have a gallery of actual images as well as a 360 degree image. We will be pleased to offer any additional information on your chosen vehicle of interest.

As normal we are happy to discuss by telephone the full details of any vehicle and provide advice as to the suitability of your choice to your requirements. Just email a request for a call back and we will gladly oblige.

Customers will also be able to obtain a part exchange valuation, apply for a finance quotation and reserve their choice of vehicle

We will be happy to reserve the vehicle of your choice which can be done by a £500 refundable deposit. Once we re - open you invited to visit and view the caravan or motorhome. If the vehicle is pre owned then our aim will be that it will meet your expectation.

We will then arrange a convenient collection date for the vehicle. All our Caravan and Motorhomes receive a  Pre Delivery Service are Cleaned and an experienced member of staff will conduct a working handover to ensure you know the operation and are satisfied with the vehicle.

At White Arches we pride ourselves on customer service with friendly knowledgable staff who will be keen to offer the best experience during your purchase and provide any support after your collection day.

 

After Sales / Warranty :

At present, all service centre staff are off due to the temporary closure so it is not possible to book any annual services. However, if you send an email to info@white-arches.co.uk we will respond as soon as we re-open.

Please note that both Swift and Bailey confirmed that the window for servicing to comply with the warranty has been extended by an additional 4 months due to the current situation providing plenty of breathing space to customers completing the annual servicing requirement.

If you have any further questions then please again email us on info@white-arches.co.uk 

We do have a limited resource for email response so please bear with us however we will respond as quickly as possible.

We realise these are strange and difficult times for all of us and we do thank you for your patience however there is light at the end of the tunnel ! and what better way to celebrate your re-found freedom than with a new caravan!

Please follow us on Facebook for further information and other interesting features.

Meanwhile please stay safe take care and all the best.

We look forward to seeing you on our return.

 

Best Regards,

The Directors : White Arches