White Arches Vacancies

Current Vacancies

2020-10-27

Service Department Manager

We are looking to immediately recruit a Leisure Vehicle Workshop Manager to join our team in our busy Motorhome Service Department. Our business, established in 1972 is seeking an enthusiastic individual to manage front of house and team of technicians servicing and repairing leisure vehicles.

The successful candidate will be a confident, friendly and approachable person who will liaise with both staff and customers. Excellent Communication Skills, Excellent Customer Care Skills and Good Administration Ability is a must!

Main Duties:

  • Dealing with the day to day running of the Service Department
  • Handling customer enquiries and complaints
  • Booking in work via the diary and our system schedule
  • Ordering, allocating and invoicing parts
  • Administering Technician Training Courses
  • Performing any other ad hock tasks, as required, which help to contribute to the overall performance of your position and the business

Requirements:

  • Excellent verbal communication skills - has the ability to convey information verbally to fellow team members and customers
  • Stability under pressure - reacts well to change and stays positive despite setbacks
  • Able to work on your own initiative or as part of a team
  • Able to adapt to the companies needs in the way we deliver our service
  • Reliable and takes pride in the quality of their work

An element of manual handling of vehicles is required therefore a certain amount of physical fitness is required.

Access is on the A45.

Uniform will be provided.

Hours of work – 5 days a week, Monday to Saturday

 

Salary Negotiable - £30000 to £37000 per annum depending on experience.

 

Please e-mail your CV to kbutler@white-arches.co.uk

Unfortunately, unsuccessful applications will not be notified.

 

 

Customer Service Co-Ordinator – White Arches Motorhomes

We are seeking an enthusiastic individual to join our team in our busy Service Department.

You will be greeting, receiving inbound calls and enquiries from customers. You’ll ensure their smooth journey, from agreeing a service or understanding repair requirements to booking in work and presenting the completed job.

We require a confident, presentable and friendly person who’ll liaise with our parts team and technicians, suggest additional extras and services to the customer, and make sure all invoicing is prepared and ready in time.

The successful candidate will have: Excellent Communication Skills, Excellent Customer Care Skills, and Good Administration Ability as well as being able to work efficiently and as part of a team. You must be fluent in English and be able to write competently.

We’re looking for previous experience within a customer facing role.

Main Duties:

  • Assisting and directing customers within the department
  • Answering telephone calls
  • Booking in work via the diary and our system schedule
  • Ordering, allocating and invoicing parts
  • Dealing with and processing with the day to day administration
  • Performing any other ad hock tasks, as required, which will help to contribute to the overall performance of your position and the business.     

Requirements:

  • Excellent verbal communication skills - has the ability to convey information verbally to fellow team members and customers
  • Stability under pressure - reacts well to change and stays positive despite setbacks
  • Able to work on your own initiative or as part of a team
  • Able to adapt to the companies needs in the way we deliver our service
  • Reliable and takes pride in the quality of their work

 

You will require a car to get access to White Arches Motorhomes (along the A45 between Rushden & Wellingborough).

Uniform will be provided.

9am to 6pm – Monday, Tuesday, Thursday & Friday. 8:30am to 5pm – Saturday (Wednesday is a non-working day).

 

Salary Negotiable - £20000 to £25000 per annum depending on experience.

 

Please e-mail your CV to kbutler@white-arches.co.uk

Unfortunately, unsuccessful applications will not be notified.