White Arches Vacancies

Current Vacancies

2019-09-12

Customer Service Advisor – White Arches Caravans

We are seeking an enthusiastic individual to join our team in our busy Service Department.

You will be greeting, receiving inbound calls and enquiries from customers. You’ll ensure their smooth journey, from agreeing a service or understanding repair requirements to booking in work and presenting the completed job.

We require a confident, presentable and friendly person who’ll liaise with our parts team and technicians, suggest additional extras and services to the customer, and make sure all invoicing is prepared and ready in time.

The successful candidate will have: Excellent Communication Skills, Excellent Customer Care Skills, and Good Administration Ability as well as being able to work efficiently and as part of a team. You must be fluent in English and be able to write competently.

We’re looking for previous experience within a customer facing role.

Main Duties:

  • Assisting and directing customers within the department
  • Answering telephone calls
  • Booking in work via the diary and our system schedule
  • Dealing with and processing with the day to day administration
  • Performing any other ad hock tasks, as required, which will help to contribute to the overall performance of your position and the business.     

Requirements:

  • Excellent verbal communication skills - has the ability to convey information verbally to fellow team members and customers
  • Stability under pressure - reacts well to change and stays positive despite setbacks
  • Able to work as part of a team
  • Able to adapt to the companies needs in the way we deliver our service
  • Reliable and takes pride in the quality of their work

An element of manual handling of vehicles is required therefore a certain amount of physical fitness is required.

Uniform will be provided.

9am to 6pm – Monday, Tuesday, Thursday & Friday. 8:30am to 5pm – Saturday (Wednesday is a non-working day).

£9.00 per hour

Please e-mail your CV to admin@white-arches.co.uk

Unfortunately, unsuccessful applications will not be notified.

 

 

Leisure Vehicle Service Technician

White Arches Caravans is a family owned business with over 40 years’ experience. We are looking to recruit a full time technician to join our team of highly skilled and trained technicians within our busy 10 bay Workshop at our Rushden branch.

Duties to include:

  • Servicing new and used vans
  • Fault finding and repairs
  • Gas electric safety testing
  • 12v electric systems
  • Problem solving
  • Completion of all required paperwork to approved standards
  • Performing any other ad hoc tasks, as required, which will help contribute to the overall performance of the company

On the job training is provided along with manufacturer product training and in addition qualified courses are available.

A small element of manual handling of caravans is required therefore a certain amount of physical fitness is required.

Clean driving licence and towing experience is desirable though not essential.

Hours: 40 hours per week - involves working every other Saturday.

Salary: Negotiable depending on skills and experience

Please e-mail your CV to admin@white-arches.co.uk

Unfortunately, unsuccessful applications will not be notified.

 

 

Service Department Administrator / Receptionist

We require a confident, presentable and friendly person to work at our Motorhome branch on the A45 with an immediate start.

This position will require you to deal with day to day workshop administration, booking in customer vehicles, creating and invoicing off invoices, liaising with manufacturers on warranty jobs, answering the telephone, taking payments from customers, meeting and greeting customers and visitors to the premises.

The successful candidate will have: excellent communication skills, excellent customer care skills, and good administration ability as well as being able to work efficiently and as part of a team.

There may be time you are required to work at our Rushden branch.

Main Duties:

  • Booking in customers
  • Invoicing off work
  • Claiming warranty with manufacturers
  • Sales administration
  • Process of warranty for sold vehicles
  • Preparing weekly documents to assist the sales & service team
  • Any other ad-hoc duties
  • Answering telephone calls / transferring calls / taking messages / emailing staff messages

Requirements:

  • Excellent verbal communication skills - has the ability to convey information verbally to fellow team members and customers
  • Stability under pressure - reacts well to change and stays positive despite setbacks
  • Able to work as part of a team
  • Able to adapt to the companies needs in the way we deliver our service
  • Reliable and takes pride in the quality of their work

Uniform will be provided.

9am to 6pm – Monday, Tuesday, Thursday, Friday & Saturday

(Wednesday is a non-working day)

£8.50 per hour (21 year +)

Please e-mail your CV to -  admin@white-arches.co.uk

Unfortunately unsuccessful applications will not be notified.